Ghazl العربية

Delete your account

Delete your Ghazl or Ghazl Merchant account in the app, or right here with your phone number and a code, without needing the app.

  • Customers and merchants
  • Done as soon as you confirm
  1. 1 Phone number
  2. 2 Code
  3. 3 Confirm

Delete your account here

We send a code to your number by WhatsApp or text message, then ask you to confirm.

Account type

An Iraqi number starting with 07, or an international number starting with +.

We never reveal whether a number is registered, and we never put your number in a link.

What's deleted, and what we keep

Deletion is permanent and can't be undone. You can create a new account with the same number later, unless the number was banned for breaking the rules.

Deleted straight away

  • Your name, profile, and number on the account
  • Your addresses and saved location
  • Your password; you're signed out on every device
  • Your listings disappear at onceand their photos are deleted within 30 days
  • Your block list, your notifications, and notification registration on your devices
  • Photos you uploaded but didn't use
  • Orders not yet being prepared: cancelled

What we keep, and why

  • Your past ordersFor accounting, without your name, address or location, and with only the last 4 digits of your number.
  • Medicine ordersAt least two years with your name, as Iraq's Animal Health Law No. 32 of 2013 requires. The prescription photo is deleted two years after the order ends.
  • Reports you wrote and contact countsUnlinked from you, to fight abuse.
  • A one-way fingerprint of a banned numberOnly if your account was banned for abuse, so the number can't be used to sign up again.

Order on its way? You can't delete your account while an order is being prepared or is on its way. Wait until it arrives, then delete.

Merchant account? Your store and products disappear at once, your listings are deleted, and your document photos are deleted after 90 days. Your store's orders stay on record under the store's name, with the product photos they show. You can't delete while you have an open order or delivery.

Details are in the privacy policy. Need help? Contact us.