The short version
- We collect what orders and listings need to work, and nothing more.
- We don't sell or rent your data, show ads, or use ad-tracking tools.
- Your number isn't shown on your listing. A signed-in user gets it only when they tap to contact you.
- A prescription photo reaches the pharmacy you order from and no other store.
- You can delete your account at any time, in the app or on the delete account page.
Who we are
Ghazl is an Iraqi marketplace for pets and animals. We connect customers with pet shops, vet pharmacies and breeders. The stores sell and prepare the orders; we run the two apps and this website and review stores and listings.
“Ghazl”, “we” and “us” in this policy mean the operator, —, of —. How to reach us is at the end of this page.
This policy covers:
- The Ghazl app for customers (iq.ghazl.app).
- The Ghazl Merchant app for stores, pharmacies and breeders (iq.ghazl.merchant).
- The website ghazl.network-iq.cc.
What we collect
Grouped by the feature you use, with why we collect it and who sees it.
Account and sign-in Both apps
- What
- Your phone number, name and app language; your password if you choose one (stored in a form nobody can read back); when you accepted the terms and which version; and your confirmation that you are 18 or older, with its date.
- Why
- To create and protect your account, send your sign-in code, and apply the terms and the age limit.
- Who sees it
- You and the Ghazl team. Your number and code are passed to our text-message provider so the code reaches you.
Address and location Ghazl app
- What
- Your governorate, area and nearest landmark. At checkout: the recipient's name and phone, the delivery address, your notes for the driver, and your map location if you allow location access.
- Why
- To show stores in your governorate, work out the delivery fee, and get your order to the right door.
- Who sees it
- You, the store you order from, and the driver when one is requested. We read your location once when it's needed and never track it in the background. If you decline location access, you pick your governorate yourself and a flat delivery fee applies.
Orders Ghazl app
- What
- Products, quantities and prices; the store; the order's status, its steps and their times; and the payment method (cash on delivery).
- Why
- To fulfil your order and show your order history, for accounting records, and to sort out any problem with an order.
- Who sees it
- You, the store you ordered from, and the Ghazl team.
Vet pharmacy orders Ghazl app
- What
- A photo of your vet's prescription if you add one (one photo), whether the order needs a pharmacist's check, and when and by whom it was confirmed.
- Why
- So the pharmacist can check the order before accepting it, and because pharmacies must keep their medicine sales records for two years under Iraq's Animal Health Law No. 32 of 2013.
- Who sees it
- You, the one pharmacy you ordered from, and the Ghazl team when looking into a problem. No other store ever sees the prescription.
Animal listings Both apps
- What
- Animal type and breed, title and description, price, sex, age and number, vaccination status, governorate and area, photos, and a contact number.
- Why
- To review and publish your listing and let interested people reach you.
- Who sees it
- Anyone can see a published listing, even without an account, together with your name (or “Ghazl seller” if you didn't add one), the date you joined and how many active listings you have, and its photos are available at a public link while it is published. Your number is not shown on the listing. We strip hidden data such as the photo's location before saving it.
Contacting sellers Ghazl app
- What
- When you tap Call or WhatsApp on a listing, we record who tapped, on which listing, which way, and when.
- Why
- To catch spam and number harvesting, and to show sellers how many people are interested.
- Who sees it
- The seller sees a count only, never who you are. The Ghazl team sees the log to fight abuse. When you then call or message the seller, they see your number as with any call; that happens outside Ghazl.
Reports and blocks Both apps
- What
- What you reported, the reason, any note you wrote, and the list of sellers you've blocked.
- Why
- To review harmful content within 24 hours, and to hide listings from people you've blocked.
- Who sees it
- Only the Ghazl team. Reports are not sent to the seller, and a seller isn't told when you block them.
Store details Ghazl Merchant app
- What
- The owner's name and number; the store's name, type and phone; governorate, area and map location; opening hours; logo and short description; products with their photos, prices, stock and expiry dates; and driver requests.
- Documents
- Vet pharmacies: licence number, licence photo and expiry date. Breeders and pet shops: a permit photo if uploaded. Also who confirmed each prescription order, and when.
- Why
- To verify a store before it goes live, show its products, send it customers' orders, and apply the Animal Health Law to pharmacies.
- Who sees it
- Any visitor to Ghazl, even without an account, sees the store's name, type, logo, tagline, phone number, location on the map, nearest landmark, opening hours, joining date, products and listings. The store's number is your account number unless you entered another one at sign-up. Your own name and your documents are seen only by you and the Ghazl review team.
Notifications and device Both apps
- What
- The notification token your device issues, the device type (iPhone or Android), the app version, and the notifications we've sent you.
- Why
- To tell you how your order, listing or store is doing.
- Who sees it
- The Ghazl team, and Apple's or Google's notification service to deliver the message.
Technical data Apps and website
- What
- IP address, request time, app version, and error logs on our server.
- Why
- To protect the service from attacks and abuse, and to fix faults.
- Who sees it
- Only the Ghazl technical team.
What we don't collect
- Your phone contacts, microphone or advertising ID.
- Your whole photo library: you pick each photo yourself in your phone's photo picker, or take one with the camera if you allow it.
- Bank card details: you pay cash on delivery.
- Your location in the background.
This website uses no analytics and no tracking cookies. The delete account page may set one technical cookie that protects the form against forged submissions.
Why we use it, and on what basis
| Purpose | Basis |
|---|---|
| Fulfilling and delivering your order, publishing your listing, running your store | Our agreement with you under the terms of use and the merchant terms |
| Verifying pharmacies and keeping medicine order records for two years | Legal obligation under Animal Health Law No. 32 of 2013 |
| Reviewing listings, handling reports, the contact log, preventing fraud | Our and our users' legitimate interest in a safe marketplace |
| Notifications, location and camera | Your consent through your phone's permissions, which you can withdraw in Settings at any time |
| Answering your support messages | Your own request |
How long we keep it
| Data | How long |
|---|---|
| Your account and profile | Until you delete your account. |
| Orders | Kept for accounting. When you delete your account we remove your name, address, location and notes, and keep only the last 4 digits of your number. |
| Medicine orders | At least two years under Article 36 of the Animal Health Law, and your name stays on them even after you delete your account. The prescription photo is deleted two years after the order ends. |
| Listings and their photos | A deleted listing disappears at once and its photos are deleted within 30 days. Photos of rejected or removed listings go after 90 days, of expired or sold ones after 180 days. |
| Text and contact number of a deleted listing | Kept in our records to fight fraud, and seen by no one outside the Ghazl team. |
| Product photos | Deleted with the product, except a photo of a product that appears in a past order, which stays as long as that order is on record. |
| Unused photos | 24 hours if not attached to a listing, order or product. |
| Sign-in codes | 30 days. |
| Contact log and reports | Kept to fight abuse, and unlinked from you when you delete your account. |
| Moderation decisions | Kept without a time limit, to fight abuse and to review appeals. |
| Your block list | Deleted with your account. |
| Delivery details sent for a driver request | 90 days on our side, then the name, phone and address are removed. |
| Ghazl Merchant notifications | 90 days. |
| A merchant account after deletion | The store and its products disappear at once and its listings are deleted. Orders stay on record under the store's name, with the product photos they show. |
| Store documents | While the store exists, and deleted 90 days after the merchant account is deleted. An old licence is deleted when we accept the renewed one. |
| A number banned for abuse | We keep a one-way fingerprint of the number, not the number itself, even after the account is deleted, so it can't be used to sign up again. |
| Your messages to support | On WhatsApp or email: kept while we need them to follow up your request, then deleted. |
| Backups | Deleted data may remain in backups until the backup is replaced automatically, within — days at most. |
How we protect it
- All traffic between the apps and our server is encrypted (HTTPS).
- Passwords are stored in a one-way form that can't be turned back into the password.
- Prescription and document photos are stored privately on the server, never at a public link, and only the people entitled to them can open them.
- We strip hidden location data from photos before saving them.
- We limit repeated requests to stop guessing and spam, and we keep backups.
No system is perfectly secure. If you notice anything worrying, message us straight away.
Age and children
Ghazl is meant for adults. We ask you to confirm you are 18 or older before your first listing and before your first vet pharmacy order. We don't knowingly collect data from anyone under 18, and we delete it if we find out. If you know a minor is using Ghazl, please tell us.
Your rights and choices
- See and correct: edit your name, address and language in the app at any time.
- A copy of your data: message us from your registered number and we'll send you what we hold about you.
- Permissions: turn off notifications, location or camera in your phone's settings; the app keeps working.
- Block and report: block any seller or report any content from inside the app.
- Delete: delete your account and data as described below.
Deleting your account
In the Ghazl app: Account, then Delete account. In Ghazl Merchant: your account page, then Delete account. Or use the delete account page with your phone number and a code, without the app.
We delete your account and personal data straight away, apart from what the retention table above lists. If an order is being prepared or is on its way, you can delete once it has arrived. A merchant account can be deleted once its open orders and deliveries are finished.
Contact us
For any question about your privacy or a request about your data:
Changes to this policy
If we change this policy, we update the date at the top of the page, and for important changes we also tell you with a notification in the app. Using Ghazl after a change means you accept it.
Effective 12 November 2026. If this English version and the Arabic version differ, the Arabic version applies.